January 25, 2013 § 26 Comments
A lot of the time I write about things that never happened outside the four corners of my skull. Rarely do I write about things that really did happen, just as they happened. “Rarely” as in “Never.”
The other day, though, I posted a rant about night lights. The object of my derision was Nite Rider and the cost of replacing the power pack, which was more than the entire unit. I switched to Serfas for my headlight, as I’d had such great results with my Serfas taillight.
Naturally, a few days after getting the new headlight, the Serfas 500, and being very pleased with it, I became very displeased with it. It had the dangerous and terrifying defect of shutting off every time I went over a bump.
“Well,” said one useless biker friend, “quit going over bumps.”
It also shut off at high speeds from road vibrations. Same friend: “You shouldn’t be going fast at night.”
So I went off for a bit on Serfas in a blog post, never expecting that Serfas would get in touch with me to remedy the problem.
And they didn’t.
However, a day or so after excoriating the product, my phone rang, or my email rang. I can’t remember which.
“Hi, Seth. This is Bob down at Bike Palace.”
“You know that Serfas light you’re having trouble with?”
“Do I ever.” For a few seconds I wondered why he was calling about the light. To complain, maybe, about my rash treatment? After all, I’d bought the light from the PV Bicycle Center, which was now shuttered.
“Why don’t you bring it down to the shop and let me swap it out for you?”
“Yeah, we’ve got several in stock. Just drop it off and we’ll give you a new one. They’re great lights and it sounds like you got a dud. Glad to put you onto a new one.”
“Wow, Bob,” I said. “Thanks.”
“You bet,” he said.
A few days later I was down at the Bike Palace in San Pedro, where Bob and owner Tony Jabuka took back the light they had never sold me, and put a new one in my trembling little hands. “Ride safe,” said Bob.
“Thanks, man. I will.”
When’s the last time that happened with a bike shop that you only patronize on the Internet? Right. Me, either.